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<strong We require a valid credit card in order to confirm your room. You won’t be charged until check-in, except during certain high-season dates for example, but not limited to, Christmas, New Year’s, and Easter. Payment can be made with a credit card or cash (U.S. Dollars or Colones). If you cancel your booking within the cancellation policy dates your room will be charged and no refunds will be made. We may run random tests on your card to make sure it’s a valid card. So please make sure to provide a valid card and to update it in the case of getting a new card. If for some reason we run a test on the card and it’s not valid, there is a chance that we will automatically have to cancel your reservation as it’s your responsibility to keep your information for your reservation up to date.

If you would like to see our Cancellation Policy please click here.

Single Reservations (1-2 rooms): We hold the credit card information from the online form as guarantee for your reservation. You won’t be charged until check-in, except during certain high-season dates for example, but not limited to, Christmas, New Year’s, and Easter. Payment can be made with a credit card or cash (U.S. Dollars or Colones).

You can pay in most places with Dollars but we recommend to have Colones for the smaller restaurants and stores. You will get the best exchange rate from an ATM as opposed to exchanging Dollars for Colones in a store. We suggest using the ATM at the airport or stopping by the ATM at the Cobano Bank, as Montezuma’s ATM isn’t always working. .

You can pay for these at check-in. You may pay for the tours and transfers with credit card if you like, but there will be an extra 4% charge. If you pay with cash there will be no extra charge.

Anywhere from 1-5 people depending on the room that you book. You can see our rooms and how many people fit in each one by clicking here.

Our rates are set based on our different seasons and our costs of operation during that time of year, so we do not offer group discounts on a regular basis or during our peak season (December – April). If you are interested in bringing a group anytime between May and mid November, we may be able to offer you a group discount depending on the number of people, number of rooms and amount of nights you will book.

Our rates include Breakfast, air conditioning, private bathroom, hot water and the use of the facilities at Ylang Ylang (pool, hammocks, restaurant).

Check-in time is 2:00pm

Check-out time is 11:00am

If your room is ready, we will gladly let you check in early. If the room is not yet ready, you can leave your luggage at the Front Desk

If the room you are in does not have a reservation following yours then we can offer a late check-out of 1:00pm for an additional $20.

At Sano Banano we have one room with 1 king and 3 single beds which is a 5 person room. All our other rooms have 1 queen and 1 single bed or 2 queen beds.

At El Sano Banano all our rooms are non smoking.

Yes, our rooms offer safety boxes. These safes are for valuables and won’t fit laptops, however you can always leave large valuables with us at the front desk.

Breakfast includes one dish chosen from our included breakfast menu and one drink per person, either a natural juice, coffee, or tea.

The included breakfast is served at our Restaurant on the first floor, you can see information on it by clicking here.

Breakfast is served from 7-10 am

We do not offer room service on a regular basis, however we are happy to make exceptions for special ocassions. All you need to do is ask our waitstaff (you will need to order at the restaurant as we don’t have phones in the rooms).

We do not offer all inclusive packages. Our rates include breakfast.

Included breakfast: One dish and one drink ( juice, coffee or tea.

If you would like to see our menus please click here.

We do not have a specific dress code for the restaurant. It’s casual so as long as you have a shirt, shorts and sandals on then you are fine, but you are welcome to dress up as much as you like.

There is free parking where we have a guard at night. As a safety precaution DO NOT leave any valuables in the car. We are not responsible for your car or items in it.

*Free limited parking available-first come, first serve. If needed there is also a secure parking area right next door, which we can inform you about upon arrival (note: the next door parking charges a fee).

Montezuma is a small village with very limited parking everywhere. We recommend our guests to rent a car after they visit us or to rent a car on departure and have it sent to our hotel for guest pick-up.

Yes, please call our Front Desk at +(506) 2642-0638 to notify us of a possible late arrival (anytime after 9:00 pm). While our front desk typically closes at 10:00 pm, during the green season we may close earlier. If you arrive after hours, our security guard will have your room key ready for you (if you have notified us ahead of time).

We do not have a swimming pool on site; however, Sano Banano guests are welcome to use the pool at Ylang Ylang Beach Resort, just a shortl 15-20 minute walk along the beach. If you have a vehicle, you may drive part of the way, but please note that there is no road access for the final stretch, so you will need to walk the rest of the way..

The dry season begins in December and ends in April. In this season, a bright blue sky and few to no clouds are most typical. It is hot (approximately 90 F), sunny and relatively humid. Rainy season tends to start in late April/early May. In this season, the weather often fluctuates and there can be days of an exciting tropical downpour or days full of sunshine. It is most common that it rains in the evening/night time and is sunny during the day. The weather is typically warm (approximately 80 F), sunny to cloudy, and very humid. Bring a light sweater because it could drop to 75 F at night time! September and October are the rainiest months in Montezuma usually, however weather has changed over the years so it’s not as rainy as it used to be.

Note: This all being said, you just never really know with tropical weather! The above is just a guideline to give you an idea of our tropical seasons. Enjoy!

We have standard US style outlets which are 110 V two prong plugs (or three prongs if grounded).
Those of you from Europe will need the adapters, but you won’t find them easily here, so we recommend to bring your own.

Yes, we have free Wi-Fi coverage in all our rooms, the restaurant, and front desk .

We do not have a Gym at our resort or in Montezuma.

Depending on your home country, you may enter Costa Rica without a visa. This applies to the USA, Canada and most European countries. The stamp you receive in your passport as you pass through immigration IS your visa and expires based on what country you are from. For most of you reading this- it’s 90 days.

A valid passport is mandatory to enter Costa Rica. Costa Rica requires that your passport has a minimum of 3 months before the expiration date. You will not be allowed to even leave from your country if it has less than 3 months.

Not if your traveling from anywhere North of Panama (Panama included). If you are travelling from any South American
country such as Colombia or any other one South from here, then you will need a vaccination so please contact your airline, embassy or online as to which ones you will need.

Yes we do have cell phone service in Montezuma, but if you will be on roaming and have Verizon it may not work (call them to ask), if you have AT&T or T-Mobile you will most likely have service. Please note that you will be charged at International roaming rates which can be quite high, so we recommend to contact your phone company so you know what the charges may be.