Cancellation / Modification Policy

–Understanding Our Policies– 

While we understand that things come up and plans change, we ask that you please understand the need for us to have a strict cancellation and modification policy. As a family run business in a remote area, we maintain a strict policy because unlike larger hotel chains, we do not often receive last minute reservations or walk ins. When you make a reservation with us, we guarantee that room and hold it for your reservation. We suggest that you carefully consider your plans before booking as we are not responsible if you decide to modify or cancel your reservation.

We know that there can be situations like weather, flight delays or other forces of nature that are out of your control. However, while we understand it is not your fault, it is not ours either. For these situations, we recommend looking into travel insurance as an option for your trip.

–One or Two Room Reservations–

* Reservations for 1 room outside of December 15th to January 15th require notification of cancellation no less than 30 days prior to the first night of the reservation.

* Reservations for 1 room between December 15th and January 15th require notification of cancellation no less than 60 days prior to the first night of the reservation.

* Reservations for 2 rooms require notification of cancellation no less than 60 days prior to the first night of the reservation.

* Reservations for 7 nights or longer require notification of cancellation no less than 60 days prior to the first night of the reservation.

–Group Event, Wedding and Retreats–

* Reservations for 1 room or more for a group event OUTSIDE of December 1st to April 30th require notification of cancellation or modification no less than 60 days prior to the first night of the reservation.

* Reservations for 1 room or more for a group event** at BETWEEN December 20th and April 30th require notification of cancellation or modification no less than 90 days prior to the first night of the reservation.

**In the case that a group or wedding reservation is occupying over 50% of the rooms, the cancellation or modification policy changes to 6 months prior to your check in date and may be required to pay the full reservation amount by the 6 month mark in advance of your reservation. (Please check with the person organizing your event to inquire whether or not your group falls under this category). If booking a group event reservation within the 6 months of the event, you may be required to pay in full upon making the reservation.

–Cancellation Policy Notes–

If on the check-in date, we have not heard from you by 8:00 pm or you did not show up for an arranged transfer, it will be considered a NO-SHOW and you will not receive a refund for your stay. Your reservation will therefore be canceled and the room will no longer be available.

All cancellations and modifications must be done via email. If the cancellation does not meet the above requirements (in other words, if you cancel within the dates of our policy) there will be no refunds given. No name changes will be allowed to any reservation and the room cannot be transferred or “given away” to someone else.

***Group Reservations which are made under one same name or same credit card and reservations of 14 nights or longer may need to be paid via International Wire Transfer by the cancellations policy cut off date or sooner. Please contact us for details or questions.

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