Frequently Asked Questions

~General Information~

What is the weather like in tropical Montezuma?

The dry season begins in December and ends in April. In this season, a bright blue sky and few to no clouds are most typical. It is hot (approximately 90 F), sunny and relatively humid. Rainy season tends to start in late April/early May. In this season, the weather often fluctuates and there can be days of an exciting tropical downpour or days full of sunshine. It is most common that it rains in the evening/night time and is sunny during the day. The weather is typically warm (approximately 80 F), sunny to cloudy, and very humid. Bring a light sweater because it could drop to 75 F at night time! September and October are the rainiest months in Montezuma which is why we close Ylang Ylang for these 2 months.

NoteThis all being said, you just never really know with tropical weather! The above is just a guideline to give you an idea of our tropical seasons. Enjoy!

~Is there a swimming pool at Ylang Ylang?

Yes, we have a swimming pool with a waterfall and lounge chairs.

~Do you have hairdryers in the rooms?

~Do you have a tour desk where I can book excursions during my stay?

Yes, you can book any of the activities offered in our area directly at our front desk after arrival or before hand with our reservations department (recommended). Click here to see the tours and activities that we offer.

~Can I get a massage at the Hotel?

~What voltage do you use in Costa Rica and what style outlets?

We have standard US style outlets which are 110 V two prong plugs (or three prongs if grounded).
Those of you from Europe will need the adapters, but you won’t find them easily here, so we recommend to bring your own.

~Do you have Wi-Fi available?

Yes, we have free Wi-Fi coverage in all our rooms, the pool, the restaurant, front desk and even parts of the beach as well.
We also have a guest computer which can be used between 7am and 9:30pm in case you don’t plan on bringing your own laptop, tablet or phone. We also have free Wi-Fi coverage in all of Sano Banano for guests staying at our sister hotel.

~Do you have beach towels?

~How can I contact a guest staying at your resort?

You need to call our front desk and leave a message as we do not have phones in our rooms. The numbers for the front desk are +(506)2642-0636 OR
+(506)2642-0523. Please do not call our 1-415 or 1-888 numbers as they are for our reservations department and can not be transferred to the front desk.

~Do you have a Gym at the Hotel?

We do not have a Gym at our resort or in Montezuma.

~Do I need to get a travel Visa to enter Costa Rica?

Depending on your home country, you may enter Costa Rica without a visa. This applies to the USA, Canada and most European countries. The stamp you receive in your passport as you pass through immigration IS your visa and expires based on what country you are from. For most of you reading this- it’s 90 days.

~What are the Passport Requirements to enter Costa Rica?

A valid passport is mandatory to enter Costa Rica. Costa Rica requires that your passport has a minimum of 3 months before the expiration date. You will not be allowed to even leave from your country if it has less than 3 months.

~Are vaccinations required to enter Costa Rica?

Not if your traveling from anywhere North of Panama (Panama included). If you are travelling from any South American
country such as Colombia or any other one South from here, then you will need a vaccination so please contact your airline, embassy or online as to which ones you will need.

~Do you have cell phone service at your Hotel?

Yes we do have cell phone service in Montezuma and at the resort, but if you will be on roaming and have Verizon it may not work (call them to ask), if you have AT&T or T-Mobile you will most likely have service. Please note that you will be charged at International roaming rates which can be quite high, so we recommend to contact your phone company so you know what the charges may be.

~The Accommodations/Payment~

~Are your resort rates per room or per person?

All our room rates at both Ylang Ylang and Sano Banano are flat rates for the room but they are increased per person (the rate will vary depending on the number of people in the room). You can see our different accommodations and rates here.

~Does my room reservation require any guarantee?

1-2 Rooms*: We require a valid credit card in order to confirm your room. We will not make any charge to this card before your arrival (unless the rooms is cancelled within the cancellation policy dates), but we will run random tests on your card to make sure it’s a valid card. So please make sure to provide a valid card and to update it in the case of getting a new card. If for some reason we run a test on the card and it’s not valid, there is a chance that we will automatically have to cancel your reservation as it’s your responsibility to keep your information for your reservation up to date.

3 or More rooms: If you are booking 2 or more rooms then we will require a valid credit card to hold the rooms and will also require a Wire Transfer to be made 60-90 days before check-in (dates depend on length of stay and dates being booked).

*If you are booking 1-2 rooms for more than
7 nights, you may need to make a wire transfer as well, if this is the case we will let you know.

If you have questions just let us know by contacting us.

~What is your cancellation policy?

If you would like to see our Cancellation Policy please click here.

~When do I have to pay for my room/reservation?

Single Reservations (1-2 rooms): We hold the credit card information from the online form as guarantee for the reservation. You will not be charged until the time of check-in. You can pay with credit card, cash (U.S. Dollars or Colones), or traveler’s checks (AMEX only).

Group Reservations (3 or more rooms): We hold the credit card information from the online form as guarantee for the reservation until the 60 or 90 day cancellation mark (depending on dates of reservation). Then we require the full amount of the reservation to be made via international wire transfer to our bank here in Costa Rica.

~Do you recommend U.S. Dollars or local Colones?

You can pay in most places with Dollars but we recommend to have Colones for the smaller restaurants and stores. You will get the best exchange rate from an ATM as opposed to exchanging Dollars for Colones in a store. There is a convenient ATM right outside the airport as well as one in Montezuma.

~How do we pay for the tours and transfers?

You can pay for these at check-in. You may pay for the tours and transfers with credit card if you like, but there will be an extra 4% charge. If you pay with travelers checks or cash, there will be no extra charge.

~How many people can stay in one room?

Anywhere from 1-6 people depending on the room that you book. You can see our rooms and how many people fit in each one by clicking here.

~Do you offer discounts for a group booking?

Our rates are set based on our different seasons and our costs of operation during that time of year, so we do not offer group discounts on a regular basis or during our peak season (December – April). If you are interested in bringing a group anytime between May and mid November, we may be able to offer you a group discount depending on the number of people, number of rooms and amount of nights you will book.

~What does the rate include?

At Sano Banano our rates include Breakfast and the use of the facilities at Ylang Ylang (pool,pool towels, hammocks, restaurant).

~What are the standard check in and check out times of the resort?

Check-in time is 2:00pm

Check-out time is 11:00am from the room.

~Can we check in early to our room?

If your room is ready, we will gladly let you check in early. If the room is not yet ready, you can leave your luggage at the Front Desk and use the pool, hammocks or restaurant until the room is ready.

~Can I have a late check-out?

If the room you are in does not have a reservation following yours then we can offer a late check-out of 1:00pm for an additional $20.

~Are King size beds available in the rooms?

At Sano Banano we have one room with 1 king and 3 single beds which is a 5 person room. All our other rooms have 1 queen and 1 single bed or 2 queen beds.

~Do you have non-smoking room?

At El Sano Banano all our rooms are non smoking.

~Are safety deposit boxes available at the hotel?

Yes, at both our hotels you will find a safe in each one of the rooms. These safes are for valuables and won’t fit laptops, however you can always leave large valuables with us at the front desk.

~The Restaurant/Dining~

~What does the included breakfast and dinner consist of?

The breakfast is one dish chosen from our breakfast menu, a natural juice and coffee per person. The dinner is one main course from our dinner menu and one natural juice per person. Please see our online menu in the Restaurant section of our website for more details.

~Where is the included breakfast served and at what time?

The included breakfast is served at our Restaurant on the first floor, you can see information on it by clicking here.

Breakfast is served from 7-10 am

~Do you offer room service?

We do not offer room service on a regular basis, however we are happy to make exceptions for special ocassions. All you need to do is ask our waitstaff (you will need to order at the restaurant as we don’t have phones in the rooms).

~Do you offer all inclusive packages?

We do not offer all inclusive packages. Our rates include breakfast.

Included breakfast: One dish, one “Ylang Ylang Natural Juice” and coffee or tea.

If you would like to see our menus please click here.

~What is the dress code for the restaurant?

We do not have a specific dress code for the restaurant. It’s casual so as long as you have a shirt, shorts and sandals on then you are fine, but you are welcome to dress up as much as you like.

~Transportation~

~What airport is better to fly in to San Jose (SJO) or Liberia (LIR)?

It really depends on how you plan to travel. There are more transportation options available from San Jose, however most of them leave in the morning. If you arrive in Liberia then the only two options available are a Private Transfer or a rental car.
You can see our transportation options by clicking here.

~How long does it take from San Jose (SJO) International airport to Montezuma?

The total travel time is 4 – 5 hours. 1 1/2 – 2 hours from the airport to the ferry, 1 1/2 hour on the ferry and 1 hour from Paquera (where the ferry lands) to Montezuma. We recommend to arrive at the ferry 45 minutes before the departure time or more as the line can be pretty long and it’s a 1st come 1st serve system (you are not able to make reservations). You can see our recommended driving directions by clicking here.

~How long does it take from Liberia (LIR) International airport to Montezuma?

The drive takes 3 1/2 – 4 hours. The best route
to take is via the inside of the peninsula, not via the ferry. You can see our recommended driving directions by clicking here.

~Can we leave Ylang Ylang on the same day as our international flight?

Yes, depending on the actual time of your flight. Please keep in mind that our luggage service begins at 7:30 am so if you will be leaving Ylang Ylang before that time, we may send your luggage to our hotel in town (Sano Banano) the night before and you would walk into town (just 10-15 minutes) the morning of your departure. We may be able to coordinate an early drive into town but it can not be guaranteed until closer to the departure date.

~We are flying into Tambor, how do we get to Montezuma from there?

We can arrange a taxi to pick you up at the Tambor Airstrip. We recommend this because there are not always taxis there waiting since it is just one airstrip.

~What is the difference between Sansa (Taca/Sansa Regional) Airlines and Nature Air Airlines?

Both Sansa & Nature Air now fly from/to the Juan Santa Maria (SJO) International Airport. They are both great airlines, but Nature Air is known to be more ontime then Sansa.

~How do you recommend to get from Monte verde to Montezuma?

We recommend taking a private transfer, a shared shuttle or renting a car. If you decide to take a private transfer or shared shuttle, we can set this up for you, just contact us and we will be happy to help you.

~How do you recommend to get from Arenal to Montezuma?

From Arenal to Montezuma you can take a Shared Shuttle, a Half Private Transfer or a Full Private Transfer. You can see the transportation options we offer
by clicking here.

~How do you recommend to get from Tamarindo to Montezuma?

From Tamarindo to Montezuma the best way to travel is a Shared Shuttle or a Private Transfer. Please contact us for details on pricing. You can see the transportation options we offer
by clicking here.

~How do you recommend to get from Jaco/Manuel Antonio to Montezuma?

From Manuel Antonio or Jaco to Montezuma the best option of travel is the Taxi Boat (from Jaco) or the Shared Shuttle and Taxi Boat combination (from Manuel Antonio or any other towns in that area). You can see the transportation options we offer
by clicking here.

~What are the best driving directions to get to you?

You can see our recommended driving directions by clicking here.

~What are your GPS coordinates?

The Coordinates for Montezuma are 9.6500° N, 85.0667° W. But please note that the GPS does not always provide the best driving route as it can take you on non paved roads. You can see our recommended driving directions by clicking here.

~We will have a car with us. Is there a place to park the car?

Since no driving is allowed on the beach, there is free parking at our sister restaurant Sano Banano in town*, where we have a guard at night. As a safety precaution DO NOT leave any valuables in the car. We are not responsible for your car or items in it.

*Free limited parking available-first come, first serve. If needed there is also a secure parking area right next door, which we can inform you about upon arrival (note: the next door parking charges a fee).

Montezuma is a small village with very limited parking everywhere. We recommend our guests to rent a car after they visit us or to rent a car on departure and have it sent to our hotel for guest pick-up.

~Bringing your own rental car~

~We are driving to Montezuma. Where can we park?

There is no parking at Ylang Ylang since there is no road to the resort. However we do have guest parking behind our hotel & restaurant in town, Sano Banano. It is safe there but as a precaution we recommend to not leave any valuables in the car. The Front Desk at Sano Banano will call our driver to bring you and your luggage out to Ylang Ylang in our beach car.

~We might be arriving after 7:00 pm, do we need to notify the hotel?

Yes, please call our Front Desk at +(506)2642-0636 OR +(506)2642-0523 to notify of a possible after-hours arrival (anytime after 7:00pm). Please remember that our front desk closes at 10:00 pm but please be sure to advise if you will be coming in later than 7:00 pm so that we can make sure to have our driver available for your pickup at Sano Banano.

~Taking the Ferry~